Ensure Faster Resolutions & Stop SLA Violations
Achieving and maintaining SLA compliance has never been easier. Our advanced SLA management and ITSM software streamline your operations, ensuring all service commitments are met promptly. Stay ahead of potential issues, resolve them proactively, and witness a boost in overall efficiency and customer satisfaction. Say hello to smoother operations and a sterling reputation in the industry.
Built For Efficiency
Efficiently manage SLA's across your organization with features that keep every parameter in check.
Efficiently manage multiple SLA's & set triggers to get notified about violations
Create custom reports based on SLA, impact, issue types etc. Auto email reports based on custom criteria .
Highly customizable to fit the exact requirments of your support operations.
Deploy On-Premise, on the Cloud or have a hybrid setup as per wht suits your organizational fit.
Built with latest open source tech like Pyhton and Javascript ensuring vast integrations and compatiblity.
Helpdesk Automation
Let your
Experience the future of Help Desk management with our cutting-edge automation solution. Our platform takes the burden off your team by intelligently automating tasks such as ticket assignment, ensuring issues reach the right expert instantly. Say goodbye to bottlenecks with automatic escalation protocols that prioritize critical matters.
Stay in the know with real-time notifications, keeping your team informed of every development. Plus, enjoy a range of other time-saving features, like self-service options for customers, knowledge base integration, and advanced analytics to continuously optimize your support operations.
Embrace efficiency and elevate customer satisfaction with Help Desk automation at its finest
Shared Inbox Ticketing
A clutter free shared inbox ensuring better ticket management & faster resolution times.
Auto Assign Tickets
Automatically assign tickets to the right technicians based on ticket type, priority etc. ensuring support quality.
Auto Escalate
Auto escalation and notifications based on SLA terms ensuring timely resolution of issues
Custom Workflows
Create custom workflows for approvals on certain support requests, escalations, notifications etc
Other Features
Manage to your Support functions and SLA's from a single interface with these additional features
- Web Based Interface
- Auto Escalation
- Auto Assign based on Issue Type
- Assign to specific Teams
- Mail to Ticket Creation
- SLA based Rosolution & Notifications
- Status Notifications
- Set Priority & Impact
- Knowledge Base
- Set Triggers
- Response & Resolution Times
- Custom Reports
- Deploy On-Premise / Cloud / Hybrid
