Efficiently manage SLA's across your organization with features that keep every parameter in check.
Efficiently manage multiple SLA's & set triggers to get notified about violations
Create custom reports based on SLA, impact, issue types etc. Auto email reports based on custom criteria .
Highly customizable to fit the exact requirments of your support operations.
Deploy On-Premise, on the Cloud or have a hybrid setup as per wht suits your organizational fit.
Experience the future of Help Desk management with our cutting-edge automation solution. Our platform takes the burden off your team by intelligently automating tasks such as ticket assignment, ensuring issues reach the right expert instantly. Say goodbye to bottlenecks with automatic escalation protocols that prioritize critical matters.
Stay in the know with real-time notifications, keeping your team informed of every development. Plus, enjoy a range of other time-saving features, like self-service options for customers, knowledge base integration, and advanced analytics to continuously optimize your support operations.
Embrace efficiency and elevate customer satisfaction with Help Desk automation at its finest
A clutter free shared inbox ensuring better ticket management & faster resolution times.
Automatically assign tickets to the right technicians based on ticket type, priority etc. ensuring support quality.
Auto escalation and notifications based on SLA terms ensuring timely resolution of issues
Create custom workflows for approvals on certain support requests, escalations, notifications etc